Q: Can I get samples from you?
A: We are honored to offer you samples for quality check.
Q: What should I do if I want to change the shipping address?
A: 1. No order: Please edit your address in Account-Edit Profile;
2. Preparing order: Please contact the customer service to change the addresss(country cannot be edited);
3. Shipped order: The shipping address cannot be edited.
Note: Please confirm the address before sourcing.
Q: How to source on https://www.lameda.cc/
A: Kindly follow the steps below to place an order:
1. Register firstly on lameda.cc;
2. Log in and get latest price;
3. Select items and add them in the inquiry basket;
4. Contact us.
Q: What should I do if my item is missing?
A: 1. Re-check if there is split shipment in your order;
2. Excluding above situations, please follow below steps.
1). Apply for return online first;
2). Take some clear photos of the exact problem;
3). Upload them into your return application (Refer to Return Policy);
4). We will audit your application and give you a satisfying solution.
(Applying return online is the key point for us the deal with this problem properly)
Q: What should I do if my item/(parcel) is broken, not as described or wrong?
A: If there are any broken, not as described or wrong item (s)/parcel, please follow below steps to cooperate with the resolving process;
1. Apply for return online first;
2. Take some clear photos of the exact problem;
3. Upload them into your return application (Refer to Return Policy).
4. We will audit your application and give you a satisfying solution.
Note: Applying return online is the key point for us the deal with this problem properly.
