FAQ

Q: Can I get samples from you?

A: We are honored to offer you samples for quality check.

Q: What should I do if I want to change the shipping address?

A: 1. No order: Please edit your address in Account-Edit Profile;

2. Preparing order: Please contact the customer service to change the addresss(country cannot be edited);

3. Shipped order: The shipping address cannot be edited.

Note: Please confirm the address before sourcing.

Q: How to source on https://www.lameda.cc/

A: Kindly follow the steps below to place an order:

1. Register firstly on lameda.cc;

2. Log in and get latest price;

3. Select items and add them in the inquiry basket;

4. Contact us.

Q: What should I do if my item is missing?

A: 1. Re-check if there is split shipment in your order;

2. Excluding above situations, please follow below steps.

1). Apply for return online first;

2). Take some clear photos of the exact problem;

3). Upload them into your return application (Refer to Return Policy);

4). We will audit your application and give you a satisfying solution.

(Applying return online is the key point for us the deal with this problem properly)

Q: What should I do if my item/(parcel) is broken, not as described or wrong?

A: If there are any broken, not as described or wrong item (s)/parcel, please follow below steps to cooperate with the resolving process;

1. Apply for return online first;

2. Take some clear photos of the exact problem;

3. Upload them into your return application (Refer to Return Policy).

4. We will audit your application and give you a satisfying solution.

Note: Applying return online is the key point for us the deal with this problem properly.
 

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