Devoluciones y reembolsos
Queremos que te encante tu bicicleta. Si el ajuste no es perfecto, estamos aquí para solucionarlo. Las devoluciones se procesan en nuestros almacenes locales en EE. UU., la UE y Australia.
Return Options at a Glance
| Policy Type | Full Price Items | Discounted Items* |
|---|---|---|
| Size Exchange | FREE SHIPPING | FREE SHIPPING |
| Refund to Store Credit | FREE RETURN | FREE RETURN |
| Refund to Original Payment | FREE RETURN |
$10 USD FLAT FEE
Deducted from refund
|
*Discounted items refer to orders placed with a promo code on site.
How to Return or Exchange
1. Start Your Return:
We offer a quick and easy self-service return portal. Have your Order Number and Email Address ready.
Alternatively, email us at info@lameda.cc with your Order # and reason.
2. Get Your Label:
We will provide you with a return address to our nearest warehouse (US/EU/AU).
3. Ship It Back:
Pack the items (unworn, with tags) and ship them back.
• For Exchanges, we'll send your new size as soon as the return is in transit.
• For Refunds, we process them within 3-5 days of receipt.
The Fine Print
- 45-Day Window: You have 45 days from the delivery date to initiate a return or exchange.
- Condition: Items must be unworn, unwashed, and with original tags attached.
- Final Sale: Items marked as "Final Sale" (usually 50% off or more) cannot be returned or exchanged.
- Faulty Items: If you received a damaged item, please email us immediately. We will replace it for free, no questions asked.
¿Te caíste con tu equipación?
Sabemos que los accidentes ocurren. No compre un reemplazo a precio completo.
Consulta nuestro programa de Reemplazo por caída del 40%