How can we help?

Please check your spam, promotions and junk folders first. If you still cannot find your confirmation, contact us with the name and email address used at checkout so we can help locate your order.

You can check the latest delivery status through our Track Your Order page. Please use the tracking number from your shipping confirmation email, or the order details requested by the tracking portal.

Track My Order →

Available payment methods are shown at checkout and may vary by country, currency and device. Please select your shipping destination before checkout to view the payment options available for your order.

Only one order-level discount or promotion can be applied at a time unless a promotion clearly states otherwise. If your cart qualifies for THE FULL SYSTEM offer, the applicable discount is applied automatically according to the promotion rules.

Please contact us as soon as possible with your order number. We will check the order status and help where possible, but changes or cancellations cannot be guaranteed once an order has entered processing or dispatch.

Yes. Standard shipping is free on orders over $30 USD. Shipping eligibility and available delivery options are shown during checkout for your destination.

Orders are typically processed and dispatched within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day.

Delivery times are estimates and may vary with local carrier conditions. Standard delivery is generally 6–11 business days for the United States, Canada, Mexico and many European countries. Other regions may have different estimated delivery ranges. Please check our Shipping Policy for the latest regional guidance.

View Shipping Policy →

Orders totaling $129 USD or more are automatically upgraded to Express Shipping at no additional cost where Express Shipping is available for the destination.

Once your order has shipped, you will receive tracking information by email. You can also use our Track Your Order page to view the latest available delivery updates.

Track My Order →

Tracking may take time to update after dispatch, especially when a parcel is first accepted by the carrier or moving between logistics facilities. Please allow time for the next carrier scan. If your tracking has not updated for an extended period, contact us with your order number and tracking details.

LAMEDA covers customs duties and taxes for most destinations to help provide a smoother delivery experience. If you have specific local customs concerns, please contact our support team before ordering.

Please check with other household members, neighbours, your building reception and any safe-place or carrier delivery notice first. If the parcel is still missing, contact us with your order number and tracking information so we can review the delivery situation with you.

You have 45 days from the delivery date to initiate a return or exchange request.

Items must be unworn, unwashed and returned with their original tags attached. Returned items must remain in eligible condition for approval.

Yes. Clear photos are required as part of the return or exchange verification process. Please follow the instructions in the Return Center and provide the requested item, tag and packaging photos so the team can review your request correctly.

Yes. Size exchanges are free on all eligible orders, including discounted orders. We want you to find the right fit for your ride.

Yes. Eligible size exchanges are available for discounted orders as well as full-price orders.

Eligible returns can be processed as Store Credit or refunded to the original payment method. Store Credit returns include a $5 bonus. Refunds to the original payment method are subject to the return fee stated in our Return and Refunds Policy.

View Return & Refund Policy →

For eligible refunds to the original payment method, an $8 flat return fee is deducted from the refund amount.

Return instructions and the applicable return destination are provided after your request is reviewed. LAMEDA processes eligible returns through local warehouse networks in the United States, Europe and Australia.

Items marked as Final Sale, generally products discounted by 50% or more, cannot be returned or exchanged.

Use the Return Center and have your order number and email address ready. Follow the prompts, upload the requested verification photos and select the return, exchange or store credit option available for your order.

Start Return or Exchange →

Each product page includes a Size Guide near the size selector. Please use the size information for the exact item you are considering rather than relying only on a previous product or another brand’s sizing.

Not always. Fit, fabric stretch, construction and intended use can differ between jerseys, bib shorts, jackets, base layers and other categories. Always check the size guide on the individual product page.

Review the product-specific size chart and fit information first. If you are still unsure, use the available size recommendation tool or contact support with the product name and your key measurements before ordering.

Please review the notes shown with the size chart for the specific product. LAMEDA product pages may include product-specific measurement guidance, so use the information displayed on the item page you are purchasing.

Eligible size exchanges are free on all orders. Please start your request through the Return Center and complete the required verification steps.

Start a Size Exchange →

Yes. Contact support with the product name, your height, weight and relevant body measurements. The more complete your information is, the more useful the sizing guidance can be.

Ride Assurance is LAMEDA’s support program for eligible cycling crash damage. It is designed to help riders get back on the road after an accident.

For an eligible first crash within 365 days of purchase, LAMEDA provides a replacement for the damaged kit. The first-year benefit applies once per customer per year.

The replacement garment is covered for an eligible first-year crash claim. A flat $10 shipping and warehouse handling fee applies.

For crashes after the first year, or for a second crash, LAMEDA provides a 40% discount on new gear under the Lifetime Backing tier.

Please provide clear photos of the damaged garment and your proof of purchase, including the order number. Describe what happened so the team can review the claim correctly.

Usually, you do not need to send the damaged garment back unless LAMEDA specifically asks you to do so during the claim review.

Ride Assurance is for cycling accidents. It does not cover normal wear and tear, washing errors, or abrasion caused by saddle bags, velcro or similar non-crash damage.

Replacement claims are intended for the same item and size. If the original item is unavailable, LAMEDA will offer the closest available alternative.